FAQ : Sightseeing & Family Tours
Do I need a reservation? What forms of payment do you accept?
We require reservations for all our Sightseeing & Family tours as trips often sell out. Reservations must be secured by a major credit card – Visa, MasterCard or Discover.
What if I need to cancel my reservation? What if there is bad weather?
For cancellations made 48 hours or more in advance we will issue a full refund. Cancellations made less than 48 hours in advance will be charged 50%. No-shows and cancellations made less than 3 hrs before the trip will be charged full price. We regret that we cannot make exceptions for personal emergencies as a cause for late cancellation.
Rentals will not be allowed out in hazardous weather conditions such as heavy rain, thick fog, high winds or thunder and lightning. However, we will operate as usual in overcast conditions, light fog and in intermittent sprinkles. No guarantees can be made that every day will be perfectly sunny. The final decision on weather related cancellations rests with us and reservations should be considered upheld unless you speak with us directly over the phone. If weather cancels your reservation we will make every effort to reschedule for another day. Otherwise, a full refund will be issued. If weather cuts your rental short, we will prorate the unused portion.
All refunds will be at the sole discretion of Down Cape Charters & Boat Rentals, Inc.
How early should I show up for my reservation?
To leave enough time for our check-in procedure, we recommend your party arrive at least 20 minutes before your scheduled departure time. Leave yourself some margin for traffic or parking related delays, pre-departure bathroom stops, etc. Private charters arriving late must still return at the regularly scheduled time. There will be no refunds for those arriving late. Trips are often scheduled multiple times per day and keeping a strict schedule ensures that all of our reservations are honored.
Will I get seasick?
In all of our years of operation, we have had zero instances of seasickness within the protected waters of Pleasant Bay. The ocean swell and chop that you encounter on some charters simply is not present for any of our Sightseeing & Family Tours. Nevertheless, concerned passengers are welcome to experiment with over-the-counter remedies containing ginger, which has been shown to calm an upset stomach. Consult your physician if you have any further questions or concerns.
What should I wear? What should I bring?
The only things you need for your charter are a form of payment and your personal items (hat, sunglasses, sunscreen – preferably not the spray kind, camera). It is always a little cooler on the water so a windbreaker or sweatshirt might come in handy. Please wear boat shoes or non-scuffing white-soled sneakers.
May food and drinks be brought on board?
Yes, feel free to bring your own food and beverages. All of our trips include complimentary water and soft drinks. Additionally, we recommend finger foods (small sandwiches, cheese and crackers, etc) as they are easiest to eat on a boat. Foods with sauces will stain clothing and upholstery so are not recommended. For adults over 21, reasonable amounts of beer and wine are also allowed (please avoid glass containers). No hard liquor allowed.
Any excessive use of alcohol will result in the immediate termination of the trip with no recourse.
Are there any age restrictions or physical restrictions?
There are no age restrictions on trips staying within the bay. We have happily hosted everything from 6 month olds to 90 year olds.
Those with mobility issues must be able to walk down the resort dock (which has ramps) and step up into the vessel. Very rarely is this an issue, but it should be mentioned. Our team will assist in any way they can to ensure those with mobility issues are comfortable.
Are pets allowed on your equipment?
We do not allow pets on our rental boats.
Are we allowed to keep the fish or lobsters we catch?
Unfortunately, our state issued license prohibits us from giving away or selling the lobsters caught on our tours. These trips are strictly for educational purposes only.
As for fish, any keepers (measured by length) can certainly be brought home. Bigger fish are generally caught offshore, but occasionally we do catch one in the bay. In these instances our captains would be happy to fillet your catch for you.
Do you provide life jackets for children?
We have life jackets for all shapes and sizes (even infants). While we recommend that everybody wear a life jacket on our boats, by law only those 12 and younger have to wear one at all times. Your boat will have enough life jackets on board for everybody in your group. Younger children are welcome to bring their own life jacket if they are more comfortable, provided it is Coast Guard approved (no arm floaties).
We have a group of 7. Can we squeeze onto a trip listed at a 6 person capacity?
Unfortunately, no. Each of our vessels is rated for a certain capacity by the United States Coast Guard. Ignoring that capacity is against the law and it endangers everybody on board. A 6 person capacity means six human beings – the USCG does not differentiate between children and adults.