For cancellations made 48 hours or more in advance a full refund will be issued.  Cancellations made less than 48 hours in advance will be charged 50%.  No-shows and cancellations made less than 3 hrs before the trip will be charged full price.  We regret that we cannot make exceptions for personal emergencies as a cause for late cancellation.

We will not operate in hazardous weather conditions such as heavy rain, thick fog, high winds or thunder and lightning.  However, no guarantees can be made that every day will be perfectly sunny.  So we will operate as usual in overcast conditions, light fog and in intermittent sprinkles.  The final decision on weather related cancellations rests with us and reservations should be considered upheld unless you speak with us directly over the phone.  If weather cancels your reservation we will make every effort to reschedule for another day.  Otherwise, a full refund will be issued.  If weather cuts your trip short, we will prorate the unused portion.

All refunds will be at the sole discretion of Down Cape Charters & Boat Rentals, Inc.

To leave enough time for our check-­in procedure, we recommend your party arrive 15-20 minutes before your scheduled departure time.  Leave yourself some margin for traffic or parking related delays, pre-departure bathroom stops, etc.  Group tours will leave at the regularly scheduled departure time – no exceptions.  Private charters arriving late must still return at the regularly scheduled time.  There will be no refunds for those arriving late.  Trips are often scheduled multiple times per day and keeping a strict schedule ensures that all of our reservations are honored.

The majority of our customers experience little to no symptoms of seasickness.  But whether it is your first charter or you are a seasoned pro, motion sickness is always possible on ocean­-going trips.  Fortunately, there are ways to proactively avoid the most common symptoms (dizziness, nausea, vomiting).

Prepare for your charter by being well rested and well hydrated.  Avoid alcohol and large amounts of caffeine until after your trip (including the night before).  During your charter do not lay down, read or play on your phone.  Stay active, breathe deeply and watch the horizon.  Convince yourself you are not seasick – focusing or dwelling on your anxieties will only make you feel worse.

Those with a history of motion sickness might consider one of the over the counter remedies or doctor prescribed medications currently on the market.  Please consult with your physician for suggestions.

The only things you need for your charter are a form of ID and your personal items (snacks, hat, sunglasses, sunscreen – preferably not the spray kind, camera).  It is always a little cooler on the water so a windbreaker or sweatshirt might come in handy.  Please wear boat shoes or non-scuffing white-soled sneakers.

Yes, feel free to bring your own food and beverages.  All of our trips include complimentary bottled water.  Additionally, we recommend finger foods (small sandwiches, cheese and crackers, etc) as they are easiest to eat on a boat.  Foods with sauces will stain clothing and upholstery so are not recommended.  For adults over 21, reasonable amounts of beer and wine are also allowed (please minimize glass containers).  No hard liquor allowed.

Any excessive use of alcohol will result in the immediate termination of the trip with no recourse.

There are no age restrictions for our Private Whale Watch and Offshore Combo tours.  We have hosted newborns to octogenarians without issue.  However, given the nature of the ocean, not every day is appropriate for every group.  Please let us know (leave a comment at checkout) if your group includes young children so we can keep a close eye on the weather and adjust accordingly.

We recommend a minimum age of 5 for our Group Whale Watch.  Since the captain has less flexibility on a group tour should a child start to feel sick or become frightened, we ask that families with young kids book a private charter or consider one of our Pleasant Bay tours instead.

Those with mobility issues must be able to walk down the resort dock (which has ramps) and step up into the vessel.  Very rarely is this an issue, but it should be mentioned.  Our team will assist in any way they can to ensure those with mobility issues are comfortable.

As a concession operating from within a resort property that currently does not allow dogs, we have to restrict our boats to service dogs (with valid paperwork) only.

Yes, we have life jackets for all shapes and sizes (even infants).  While we recommend that everybody wear a life jacket on our boats, by law only those 12 and younger have to wear one at all times.  Your boat will have enough life jackets on board for everybody in your group.  Younger children are welcome to bring their own life jacket if they are more comfortable, provided it is Coast Guard approved (no arm floaties, please!).

Yes.  Each of our vessels is rated for a certain capacity by the United States Coast Guard and the USCG does not differentiate between children and adults.  A 14 person capacity means fourteen human beings, for example – regardless of age.